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General Terms of sale


Terms and conditions of sale of products sold on La Grotte du Yeti

Last updated 01/01/2021

Article 1 – Subject

These conditions govern sales by the company La Grotte du Yeti 1300 Route du Pralong haut 83440 Montauroux.

Article 2 – Price

The prices of our products are shown in euros all taxes included (VAT and other taxes applicable on the day of the order), unless indicated otherwise and excluding processing and shipping costs.

In the event of an order to a country other than metropolitan France you are the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of la Grotte du Yeti. They will be your responsibility and your full responsibility, both in terms of declarations and payments to the relevant authorities and agencies in your country. We advise you to find out more about these aspects with your local authorities.

All orders, regardless of their origin, are payable in euros.

La Grotte du Yeti reserves the right to change its prices at any time, but the product will be charged on the basis of the rate in effect at the time of the validation of the order and subject to availability.

The products remain the property of the company La Grotte du Yeti until the full payment of the price is payed.

Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.

Article 3 – Orders

You can order:

On the Internet: https://lagrotteduyeti.com

Contract information is presented in French and will be confirmed no later than the time your order is validated.

The company La Grotte du Yeti reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, especially in the case of supply problems, or in the case of difficulty with the order received.

Article 4 – Confirmation of your order

Any orders on the website https://lagrotteduyeti.com requires adherence to these Terms and Conditions. Any order confirmation entails your full acceptance of these general conditions of sale, without exception or reservation.

All the data provided and the recorded confirmation will be constitute proof of the transaction.

You declare to have perfect knowledge of it.

The order confirmation will be worth signing and accepting the transactions performed.

A summary of your order information and these General Conditions will be communicated to you in PDF format via the confirmation email address of your order.

Article 5 – Payment

Validating your order implies for you the obligation to pay the indicated price.

Your purchases are settled by credit card, using the secure system Stripe.

The card is only debited when the order is shipped. In the event of split deliveries, only the products shipped are debited.

Article 6 – Retour

In accordance with the provisions of article L.121-21 of the Consumer Code, you have a 14-day retour period from receipt of your products to exercise your right of withdrawal without having to justify reasons or pay a penalty.

Returns are to be made in their original and complete state (packaging, accessories, instructions). In this context, your responsibility is incurred. Any damage to the product on this occasion may be likely to defeat the right of withdrawal.

The return costs are your responsibility.

In the event of the exercise of the right of withdrawal, the company La Grotte du Yeti will refund the sums paid, within 14 days of notification of your request and via the same means of payment used during the order.


In accordance with the provisions of Section L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:

The provision of services fully executed before the end of the withdrawal period and whose execution began after express prior agreement of the consumer and express renunciation of his right of withdrawal.

The provision of goods or services whose price depends on fluctuations in the financial market that are beyond the control of the professional and which may occur during the withdrawal period.

The supply of goods made to the consumer’s specifications or clearly customized.

The supply of goods liable to deteriorate or expire rapidly.

The supply of goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection.

The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;

The supply of alcoholic beverages whose delivery is delayed beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the professional’s control.

The provision of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.

The provision of a newspaper, periodical or magazine, except for subscription contracts to these publications.

Transactions concluded at a public auction.

The provision of digital content not provided on a material medium whose execution began after express prior agreement of the consumer and express renunciation of his right of withdrawal.

Article 7- Availability

Our products are available as long as they are visible on the https://lagrotteduyeti.com site and within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers.

If your product is unavailable after your order is placed, we will notify you by email. Your order will be automatically cancelled and no bank debit will be made.

In addition, the website: https://lagrotteduyeti.com is not intended to sell its products in large quantities. Therefore the company La Grotte du Yeti reserves the right to refuse orders for identical items.

Article 8 – Delivery

The products are delivered to the delivery address indicated during the ordering process, within the time indicated on the order validation page.

In case of delay of shipment, an email will be sent to inform you of a possible consequence on the delivery time that has been indicated to you.

In accordance with the legal provisions, in the event of a delay in delivery, you have the option to cancel the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If in the meantime you receive the product we will proceed with its refund and shipping costs under the terms of Article L 138-3 of the Consumer Code.

In the event of deliveries by a carrier, the company La Grotte du Yeti cannot be held responsible for delayed delivery due exclusively to the unavailability of the customer after several appointment proposals.

Article 9 – Guarantee

All of our products benefit from the legal guarantee of compliance and the guarantee of hidden defects, provided by article 1641 and following the Civil Code. If a product sold is not compliant, it may be returned, exchanged or refunded.

All claims, exchange or refund requests must be made by mail within 30 days of delivery.

The products must be returned to us in the state in which you received them with all the items (accessories, packaging, notice…). The shipping costs will be reimbursed to you on the basis of the invoiced price and the return costs will be reimbursed to you on presentation of the supporting documents.

The provisions of this article do not prevent you from benefiting from the right of withdrawal under Article 6.

Article 10 – Liability

The products offered comply with current French legislation. The company La Grotte du Yeti cannot be held liable in case of non-compliance with the laws of the country where the product is delivered. It is up to you to check with the local authorities for the possibilities of importing or using the products or services you plan to order.

Moreover, the company La Grotte du Yeti cannot be held responsible for damages resulting from misuse of the purchased product.

Finally, the company La Grotte du Yeti cannot be held liable for any inconvenience or damages inherent in the use of the internet network, including a breakdown of service, an external intrusion or the presence of computer viruses.

Article 11 – Law applicable in cases of litigation

The language of this contract is the French language. This is only a translation. These terms of sale are subject to French law. In the event of a dispute, the French courts will be the only ones competent.

Article 12 – Intellectual Property

All elements of the site https://lagrotteduyeti.com are and remain the intellectual and exclusive property of the company La Grotte du Yeti. No one is allowed to reproduce, exploit, rebroadcast, or use in any capacity, even partially, elements of the site whether they are software, visual or sound. Any simple or hypertext link is strictly forbidden without an express written agreement from the company La Grotte du Yeti.

Article 13 – Personal data

The company La Grotte du Yeti reserves the right to collect personal information and personal data about you. They are necessary to manage your order, as well as to improve the services and information we send you.

They can also be sent to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the law of January 6, 1978, you have the right to access, rectify and object to personal information and personal information about you, directly on the website.

Article 14 – Archiving Proof

La Grotte du Yeti will archive purchase orders and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of article 1348 of the Civil Code.

The computerized records of the company La Grotte du Yeti will be considered by all parties concerned as evidence of communications, orders, payments and transactions between the parties.

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